In the past, we’ve been happy to provide amended reports at no additional cost. However, due to an increase in the frequency of these requests and the time required from senior team members, we will be introducing a service fee of $30.00 ex GST) for client-requested amended reports. This charge will now appear on your […]
Archibald is our IT Systems and Solutions Manager and has been an integral part of our laboratory for 33 years. There’s not many systems Jo doesn’t have a hand in and she has touched the lives of many staff, clients and suppliers in her time with the laboratory. After over three decades in the business, […]
Currently, all laboratory results are sent to you from results-du@gribbles.co.nz. As of Wednesday, 2 July, this email address will be updated to: results-du@awanuigroup.co.nz.To ensure you continue to receive your results without interruption, please add the new email address or the @awanuigroup.co.nz domain to your safe sender or contacts list to prevent messages from being marked […]
All of our laboratories will be closed on Friday 20 and Saturday 21 June to celebrate Matariki – the start of a new lunar year.We DO NOT recommend sending any samples overnight on Thursday 19 June, as they will not be delivered to the laboratory until Monday and may be unsuitable for testing. Normal business […]
All of our laboratories will be closed on Monday 2 June to celebrate the King’s birthday, however we will be open normal working hours on Saturday May 31.If you have any questions or concerns, call us on 0800 474 225Enjoy the long weekend!
All of our laboratories will be closed the entire of ANZAC weekend – Friday 25 April to Sunday 27 April. We will reopen for business on Monday 28 April.Please avoid sending samples overnight on Thursday 24 April, as they will not be delivered until after the weekend and will likely be unsuitable for testing.If you […]
We are no longer able to absorb the merchant fee associated with credit card payments. As a result, we are now passing this cost onto our customers at a rate of 2.5%.However, payments made via direct debit will still be completely free of charge. You can find the details for direct debit payments below and […]
Our Dunedin laboratory will be closed on Monday 24 March, in observance of the regional anniversary day holiday. However, it will be open during regular business hours on Saturday, 22 March.If you have any questions or concerns, please call your local laboratory.
We are thrilled to announce that our RAPID Yeast and Mould test is now IANZ accredited!The Neogen® Petrifilm® Rapid Yeast and Mould Count Plate method delivers faster results, providing accurate data within 72 hours—compared to the traditional agar method, which takes five days for incubation.Yeast and moulds can thrive in a variety of conditions across raw materials, […]
All of our laboratories will be closed on Thursday 6 February, for the Waitangi day public holiday.> Please avoid sending samples via overnight courier on Wednesday 5 February as they won’t be delivered until Friday and will likely be unsuitable for testing on receipt.We’re open normal business hours again on Friday.